If you want to make sure that you have a decent approach towards your customers, there are a lot of things that you might want to think about. One area of importance here is making sure that you have a strong customer interaction every time, or as often as you can possibly achieve it. As long as you have the right kind of approach, this is something you should be able to achieve. Let’s take a look at some of the ways in which you might want to consider how to improve the customer interaction here.
Be Present
This is all about listening actively, actually being there, and being present in the moment with your customer. It’s a very direct, powerful human to human thing, and if you are able to do this right, you are going to find that it really does make a difference. Customers can tell when you are not really up for it and your heart isn’t in it, so it’s important that you are going to show active listening – that means asking clarifying questions, reflecting back what you have heard, and so on. This builds trust, and it helps you understand the issue behind a request or complaint.
Communicate Clearly
Good communication is key if you want your customers to be appreciated and to keep coming back for more. You’ll have to ensure that you are doing everything you can to be clear in your communication, but honest too, as this is the kind of thing that is really going to make a huge difference to your approach and to how they feel. So, avoid jargon, and be direct and human, and you are going to find this really makes a world of difference already. It can be particularly useful when going through a technical problem with them.
Make Payments Easier
The payment part of any customer interaction is one of the most important. Your goal here should be to make it as clear-cut, easy, and hassle-free as possible. If you can do that, you should find that you are going to have so much more in the way of happy customers coming back again and again. Whether they are swiping a credit card or paying online, you need to make sure you have the infrastructure set up for this to be as flawless as possible at all times.
Empathize
This is something that all humans respond well to, and it’s important to make sure that you are doing all you can to really do this right. If you are genuinely empathizing with your customer, especially when something has gone wrong and they have a complaint, you are going to be dealing with the human as a human, and you will find that it really does help you to have a much better relationship with that customer. This is the kind of thing that makes a world of difference in the end, so be sure to train your staff in this as best as you can.
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